Frequently Asked Questions
Q. Do we work mostly on Macintosh or Windows based machines?
A. It’s about 50/50 overall. Due to market dominance of Microsoft products, most of the work we perform in the field is for PC’s (Microsoft etc.). Because we are an Apple Authorized service Center Plus, our shop/hardware repairs are predominantly Mac based. We do over 100 Apple warranty repairs per month. All of our technicians are cross platform experts. Our technicians hold certifications for both Microsoft and Apple.
Q. Do You make House Calls?
A. Yes, yes….and yes. Business clients are a big piece of our clientele, but we love visiting individuals, family’s and the private sector.
Q. What is “IT Outsourcing” as Onyx offers it?
A. IT outsourcing is our premiere offering as a company. We provide an alternative to the costs of employing full-time IT staff for small to medium sized businesses. This is achieved through regularly scheduled visits on a monthly basis. We handle everything from workstations to servers and all related functions thereof. The resulting yearly savings to businesses land between 30-40%. We also provide specialty services to larger entities who don’t wish to employ full time IT staff for their Macs. Some of the many customers who utilize us in this manner include: Kaiser Permanente, AT&T, CDC, City of Decatur Schools, Atlanta Public Schools, Emory University etc.
Q. Do you sell equipment?
A. Yes we do – with an important distinction. Equipment sales are an added piece of our main objective to provide the best service available. We only recommend and sell equipment as it is needed. There is no retail mission or quota. Our loyalty is to our customers only and we will never “push” or sell unnecessary equipment to satisfy vendor initiatives.
Q. How does Onyx consistently out-perform the competition?
A. We possess and maintain a burning desire to be the best.